FAQ

FAQ – Frequently Asked Questions

1. General Information

What is Hercules Vienna?
Hercules Vienna is the leading brand of iced out jewelry - chains, bracelet, rings.. even ski masks. We are a team of 4 people who always loved the lifestyle with iced out jewelry and we want create a world where every person can wear shiny ice without thinking twice about it.

Where is Hercules Vienna located?
We are located in Vienna, Austria. But the team, who does the work here, is spread around the whole globe.

What materials is Hercules Vienna using?

We are proudly confirming that our jewelry does NOT include NICKEL, LEAD or CADMIUM. We are using high-quality brass alloy with titanium content. That's why there are no discolorations or skin irritations.

2. Orders & Shipping

How can I place an order?
You can place an order directly on our website, and even checkout with express function.

How long does shipping take?
Shipping usually takes 3-4 days to be delivered in Europe
1-2 days with express delivery (available at checkout)

3. Returns & Exchanges

Can I return my order?
Yes, returns are possible within 14 days of receival. Please contact us - we are more than happy to help you get a better piece or take the piece back

How does the exchange process work?
Please contact us at here or write us an email (herculesvienna@gmail.com). We are currently working on getting an automated exchange process.

4. Contact

How can I reach customer support?
You can reach here or write us an email (herculesvienna@gmail.com)